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Exceptional Customer Service Training Course
What is Exceptional Customer Service Training Course?
The Exceptional Customer Service Training Course focuses on developing essential skills and strategies to exceed customer expectations. Designed for professionals in customer-facing roles, this one-day intensive course teaches participants how to handle challenging situations, build rapport, and provide tailored solutions to clients.
This course helps learners understand customer needs, improve communication, and create memorable experiences that build long-term loyalty. By completing this course, participants will master the tools required to enhance customer satisfaction and foster strong professional relationships across industries.
Delivered by Oakwood International, this 1day course is perfect for professionals aiming to elevate their customer service skills, stand out in their careers, and contribute to organisational success.
Course Objectives
Understand the principles of excellent customer service
Master effective communication techniques
Learn strategies to manage and resolve customer complaints
Develop skills to handle challenging situations with professionalism
Understand customer expectations and how to exceed them
Create memorable customer experiences that build loyalty
Course Outline
Exceptional Customer Service Training Course
Module 1: What is Customer Service?
Introduction
What Constitutes Great Customer Service?
Importance of Customer Service
Customer Service Skills
Methods of Communication
Module 2: Communication Barriers
Introduction
Types of Barriers
Language
Psychological
Physical
Attitudinal
Cultural
Environmental
Delivering Effective Customer Service
Questions and Answers
Meet Customer Expectations
Module 3: Handling Difficult Customers
Types of Difficult Customers
How to Deal with Difficult Customers?
Solving the Problem
Module 4: Assertiveness Techniques
Introduction of Body Language
Structure Communication with Customers
How to Deal with Difficult Customers?
Dealing with Difficult Situations
Handling Emotional Calls
Module 5: Neuro-Linguistic Programming
Introduction of Neuro-Linguistic Programming
Examples of NLP
Generic
Visual
Auditory
Kinaesthetic
Module 6: Body Language
Introduction to Body Language
Types of Body Language
Facial Expression
Body Posture
Gestures
Handshakes
Exam Preparation and Certification
This course includes a practical assessment at the end of the training to evaluate participants’ understanding of key concepts. Successful candidates will receive an Oakwood International Certificate of Completion, recognising their achievement in Exceptional Customer Service Training.
Included
Included
- No course includes are available.
Offered In This Course:
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Video Content
-
eLearning Materials
-
Study Resources
-
Completion Certificate
-
Tutor Support
-
Interactive Quizzes
Individual Training
Individual Training fosters personal growth, enhances professional skills, and builds confidence.
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Corporate Training
Corporate Training improves employee skills, increases productivity, and aligns teams with company objectives.
Learning Options
Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.
Online Instructor-Led Training
- Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.
Online Self-Paced Training
- Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.
Build your future with Oakwood International
We empower you with the skills, knowledge, and confidence to excel in your career. Join us and take the first step towards realising your professional goals.
Frequently Asked Questions
Q. What is Exceptional Customer Service Training?
This
course teaches essential skills to deliver exceptional customer service,
focusing on communication, complaint handling, and creating memorable customer
experiences.
Q. What are the prerequisites for this course?
There
are no prerequisites for this course. It is open to all professionals in
customer-facing roles.
Q. How is this course delivered?
This
is a one-day intensive, instructor-led course with interactive sessions and
practical exercises.
Q. What certification will I receive upon completion?
Participants
will earn an Oakwood International Certificate of Completion.
Q. Is this course suitable for beginners?
Yes,
this course is designed for professionals at all levels who interact with
customers.
Q. How will this course benefit my career?
This
course equips you with the skills to exceed customer expectations, enhance
client satisfaction, and contribute to business success.
