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Dealing With Difficult People Training Course
What is Dealing With Difficult People Training Course?
The Dealing With Difficult People Training Course is a one-day program aimed at equipping individuals with the tools and techniques to handle difficult conversations, manage conflict, and maintain positive relationships. This course focuses on understanding different behavioral styles, enhancing communication skills, and managing emotional responses to resolve issues professionally.
By completing this course, participants will build confidence in handling challenging situations and foster harmonious workplace relationships. The skills gained are applicable across various roles and industries, making it ideal for anyone seeking to improve interpersonal interactions and workplace dynamics.
This Dealing With Difficult People Training Course, delivered by expert trainers at Oakwood International, provides practical strategies and actionable insights to overcome common challenges in personal and professional settings.
Course Objectives
- Identify different types of difficult behavior
- Develop strategies to manage challenging interactions effectively
- Enhance communication and conflict resolution skills
- Build emotional resilience and maintain professionalism
- Understand how to handle workplace conflict constructively
Course Outline
Dealing With Difficult People Training Course
Module 1: Introduction to Dealing with Difficult People
- What is Conflict?
- Types of Conflict Events
- What are Difficult People?
- Types of Difficult People
- Methods of Dealing with Conflict
Module 2: Skills Needed in Conflict Resolution
- How to Implement Conflict Resolution Methods
- Behaviours Needed for Conflict Resolution
- Conflict Resolution Approaches – Win/Win Vs Compromise
- Responses to Conflict
- Converting Conflict Into Opportunity
Module 3: Assertive Behaviour with Difficult People
- Assertive Behaviour
- Non-assertive Behaviour
- Aggressive Behaviour
- Benefits of Being Assertive
- Working Towards Solving the Problem, not Attacking the Person
- Being Assertive in Different Types of Conflict Situations
- Why Does Conflict Arises?
Module 4: Effective Communication Techniques
- Non-verbal Communication
- Listening is Key
- Tips for Approaching and Communicating with Difficult People
Included
Included
- No course includes are available.
Offered In This Course:
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Video Content
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eLearning Materials
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Study Resources
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Completion Certificate
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Tutor Support
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Interactive Quizzes
Individual Training
Individual Training fosters personal growth, enhances professional skills, and builds confidence.
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Corporate Training
Corporate Training improves employee skills, increases productivity, and aligns teams with company objectives.
Learning Options
Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.
Online Instructor-Led Training
- Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.
Online Self-Paced Training
- Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.
Build your future with Oakwood International
We empower you with the skills, knowledge, and confidence to excel in your career. Join us and take the first step towards realising your professional goals.
Frequently Asked Questions
Q. What is the focus of this course?
This course equips participants with
strategies to manage challenging interpersonal situations and resolve conflicts
effectively.
Q. Who can benefit from this training?
Professionals in customer service, leadership,
HR, or anyone dealing with challenging individuals will benefit.
Q. Do I need prior experience to attend?
No prior experience is required—this course is
suitable for professionals at all levels.
Q. How long is this course?
This is a one-day intensive training course.
Q. Is this course industry-specific?
No, the skills gained are applicable across
various industries and roles.
