ITIL® 4 Specialist: Plan, Implement, and Control Training Course

ITIL® 4 Specialist: Plan, Implement, and Control Training Course

Module 1: IT Asset Management

• Key Concepts of the Practice
  • Purpose of the Practice
  • Practice Success Factors (PSF) and Key Metrics of the Practice
  • IT Asset Types
  • IT Asset Register
  • IT Asset Lifecycle
  • Models and Verification
  • Inventory and Discovery
  • IT Asset Audit
• Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • How to Integrate the Practice in the Organisation’s Value Streams?
• Roles and Competences of the Practice
  • IT Asset Manager
  • IT Asset Custodian
  • IT Asset Analyst
  • IT Asset Register Administrator
  • License Manager
  • IT Asset Owner
  • IT Asset Consumer
  • Know How to Position the Practice in the Organisational Structure
• How Information and Technology Support and Enable the Practice
  • Tools Application
  • Apply the Recommendations on Automation
• Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
• Recommendations for the Practice Success
  • Recommendations for IT Asset Management Success
  • Supported by the ITIL Guiding Principles
     

Module 2: Change Enablement (CE)

• Key Concepts of the Practice
  • PSFs and Key Metrics of the Practice
  • Change and Change Model
  • Standard Change
  • Emergency Change and Change Authority
• Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organisation’s Value Streams
• Roles and Competences of the Practice
• Responsibilities of the Key Roles of the Practice
  • Change Manager / Coordinator and Change Authority
  • Position the Practice in the Organisational Structure
• Information and Technology Support and Enable the Practice
  • Explain the Tools Application
  • Apply the Recommendations on Automation
• Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
• ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
• Recommendations for the Practice Success
  • Recommendations for Change Enablement Success
  • Recommendations Are Supported by the ITIL Guiding Principles?
     

Module 3: Deployment Management (DM)

• Key Concepts of the Practice
  • PSFs and Key Metrics of the Practice
  • Environment
  • Continuous Integration
  • Continuous Delivery
  • Continuous and Deployment
• Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organisation’s Value Streams
• Roles and Competences of the Practice
• Responsibilities of the Key Roles of the Practice
  • Deployment Manager
  • Deployment Practitioner
  • Position the Practice in the Organisational Structure
• Information and Technology Support and Enable the Practice
  • Tools Application
  • Apply the Recommendations on Automation
• Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
• ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
• Recommendations for the Practice Success
  • Recommendations for Deployment Management Success
  • How These Recommendations Are Supported by the ITIL Guiding Principles?
     

Module 4: Release Management (RM)

• Key Concepts of the Practice
  • Purpose of the Practice
  • PSFs and Key Metrics of the Practice
• Key Terms/Concepts
  • Release and CI/CD and Release Management
  • Release Model
  • Push/Pull Conditions
• Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organisation’s Value Streams
  • Roles and Competences of the Practice
• Responsibilities of the Key Roles of the Practice:
  • Release Manager
  • Position the Practice in the Organisational Structure
• Information and Technology Support and Enable the Practice
  • Tools Application
  • Apply the Recommendations on Automation
• Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
• ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
  • Recommendations for Release Management Success
  • How These Recommendations Are Supported by the ITIL Guiding Principles?
     

Module 5: Service Configuration Management (SCM)

• Key Concepts of the Practice
  • Purpose of the Practice
  • PSFs and Key Metrics of the Practice
  • Configuration Item (CI)
  • Service Configuration Model
  • CI Lifecycle Model
  • Configuration Management System
  • Configuration Management Database
  • Baseline Configuration
  • Configuration Verification
  • Configuration Inventory
  • Configuration Audit
• Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organisation’s Value Streams
• Roles and Competences of the Practice
• Responsibilities of the Key Roles of the Practice:
  • Configuration Manager
  • Configuration Coordinator
  • Configuration Librarian
  • Resource Owner/Custodian
  • Position the Practice in the Organisational Structure
• Information and Technology Support and Enable the Practice
  • Recommendations on Automation
• Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
• ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
• Recommendations for the Practice Success
  • Recommendations for Service Configuration Management Success
  • How These Recommendations Are Supported by the ITIL Guiding Principles?
     

Module 6: Plan, Implement, and Control

• Processes and Value Streams of the Plan, Implement, and Control Practices
  • Role of the Incident Resolution Service Value Stream
  • Role of the Request Fulfilment Service Value Stream
  • Plan, Implement, and Control Practices
• Information and Technology Support and Enable the Practices
  • Information Is Exchanged Between the Plan, Implement, and Control Practices
• Recommendations for the Plan, Implement, and Control Practices Success
  • Recommendations for the Plan, Implement, and Control Practices