Back
Courses
Back to Catagories
ITIL® 4 Specialist: Collaborate, Assure, and Improve Training Course
What is ITIL® 4 Specialist: Collaborate, Assure, and Improve Training Course?
The ITIL® 4 Specialist: Collaborate, Assure, and Improve Training Course focuses on fostering collaboration across teams, ensuring the quality of IT services, and embedding continuous improvement into ITSM practices. This course covers ITIL® 4 principles for improving stakeholder engagement, enhancing service delivery, and driving performance improvement.
Learners will gain hands-on experience in applying ITIL® 4 practices to build collaborative environments, assure service quality, and implement improvements in ITSM workflows. Practical case studies and exercises prepare learners for real-world challenges and the ITIL® 4 Specialist: Collaborate, Assure, and Improve certification exam.
This comprehensive 3-day ITIL® 4 Specialist Training Course by Oakwood International empowers IT professionals to optimise ITSM practices, enabling better outcomes for their organisations and stakeholders.
Course Objectives:
- To learn how to enhance stakeholder engagement and satisfaction
- To develop skills for assuring service quality and reliability
- To implement continuous improvement practices across ITSM processes
- To manage and optimise workflows for better service delivery
- To align IT services with organisational and stakeholder goals
- To prepare for the ITIL® 4 Specialist: Collaborate, Assure, and Improve certification exam
Upon completion, Learners will have the knowledge and skills to drive collaboration, assure quality, and foster a culture of continuous improvement in ITSM.
Course Outline
ITIL® 4 Specialist: Collaborate, Assure, and Improve Training Course
Module 1: Introduction to the CAI Practices
- Processes and Value Streams of the Collaborate, Assure and Improve Practices
- Information is Exchanged Between the Collaborate, Assure and Improve Practices
Module 2: Introduction to Relationship Management
- Key Concepts of the Relationship Management Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts
Module 3: Introduction to Supplier Management
- Key Concepts of the Supplier Management Practice
- Purpose
- Practice Success Factors and Key Metrics
- Key Terms or Concepts
Module 4: Introduction to Service Level Management
- Key Concepts of the Service Level Management Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts
Module 5: Introduction to Continual Improvement
- Key Concepts of the Continual Improvement Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts
Module 6: Introduction to Information Security Management
- Key Concepts of the Information Security Management Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts
Included
Included
- No course includes are available.
Offered In This Course:
-
Video Content
-
eLearning Materials
-
Study Resources
-
Completion Certificate
-
Tutor Support
-
Interactive Quizzes
Individual Training
Individual Training fosters personal growth, enhances professional skills, and builds confidence.
Get a Quote
Corporate Training
Corporate Training improves employee skills, increases productivity, and aligns teams with company objectives.
Learning Options
Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.
Online Instructor-Led Training
- Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.
Online Self-Paced Training
- Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.
ITIL® 4 Specialist: Collaborate, Assure, and Improve Training Course Related Courses
ITIL® 4 Practitioner: Monitoring and Event Management Training Course
View More
ITIL® 4 Practitioner: Service Desk Training Course
View More
ITIL® 4 Practitioner: Incident Management Training Course
View More
ITIL® 4 Practitioner: IT Asset Management Training Course
View More
ITIL® 4 Practitioner: Release Management Training Course
View More
Build your future with Oakwood International
We empower you with the skills, knowledge, and confidence to excel in your career. Join us and take the first step towards realising your professional goals.
Frequently Asked Questions
Q. What topics are covered in the ITIL® 4 Specialist Training Course?
The course covers
collaboration, quality assurance, continuous improvement, workflow
optimisation, and certification preparation.
Q. How can this training benefit my career?
This training enhances your
ITSM expertise, preparing you for roles that require strong collaboration,
quality assurance, and process improvement skills, advancing your career in IT
management.
Q. Is ITIL® 4 applicable globally?
Yes, ITIL® 4 is a globally
recognised framework for IT service management used across industries to
improve IT operations.
Q. What support is provided during the training?
Learners receive
comprehensive study materials, practical exercises, and expert instructor
guidance to ensure effective learning and certification readiness.
Q. Is this course suitable for beginners?
No, this course is designed
for professionals with foundational ITIL® knowledge or experience in IT service
management, particularly those who have completed ITIL® Foundation training.
