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ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training
What is ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training?
The ITIL® 4 Specialist: Acquiring and Managing Cloud Services Course delves into the critical role of cloud services in modern IT infrastructures. It explores principles, strategies, and practices essential for optimising the acquisition and management of cloud services while aligning them with organisational objectives. With the rapid adoption of cloud-based solutions, mastering cloud service management is indispensable for businesses seeking to enhance scalability, cost-efficiency, and responsiveness to dynamic market demands.
Proficiency in cloud service acquisition and management is vital for ensuring efficient service delivery and driving organisational success. IT Managers, Service Delivery Professionals, Cloud Architects, and IT Service Management experts can benefit significantly from mastering this domain. These skills empower professionals to streamline operations, mitigate risks, and leverage the full potential of cloud services for achieving strategic business goals in today’s competitive landscape.
This intensive 2-day ITIL Certification Training equips delegates with practical skills and knowledge to acquire and manage cloud services effectively. Delegates will learn to address challenges, optimise service delivery, and integrate cloud solutions seamlessly within their organisational frameworks. By gaining tools for innovation and strategic decision-making, delegates will be prepared to harness cloud technology to improve agility, ensure compliance, and foster sustainable business growth.
Course Objectives
- To understand the fundamentals of cloud service acquisition aligned with organisational goals
- To explore strategies for managing diverse cloud services and their integration
- To assess risks and implement best practices for secure cloud service management
- To optimise costs, performance, and scalability of cloud services
- To enhance service delivery by effectively leveraging cloud-based solutions
- To establish governance frameworks for sustainable cloud service management
- To foster a culture of continuous improvement in cloud service practices
- To drive innovation and strategic alignment through effective cloud utilisation
Upon completing this certification, delegates will possess the skills and confidence to manage cloud services effectively within their organisations. They will be prepared to navigate the complexities of cloud computing, leveraging its potential to drive innovation, improve agility, and achieve strategic business objectives.
Course Outline
ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training
Module 1: Describe the Characteristics of the Cloud
- What is the Cloud?
Module 2: Describe the Approaches to Cloud Adoption
- Approaches to Migrating Existing Services
- One-Off Migrations
- Evolutionary Migrations
- Big-Bang Migrations
Module 3: Cloud Deployment Models and Cloud Service Models
- Types of Cloud Solution
- Cloud Service Models
- Standard and Non-Standard Services
- Deployment Models
Unit 2: Know How to Define an Organisation’s Requirements for Adopting, and Readiness to Adopt, Cloud Solutions
Module 4: Describe the Structure and Content of a Business Case for Cloud
- Business Case Structure
Module 5: Know How to Define Organisation’s Requirements for Cloud Solutions
- Defining Requirements for Cloud Services
- Impact of Cloud Services on Existing Customers
- Typical Requirements
Module 6: Carry Out an Organisational Readiness Assessment for Cloud Adoption
- Conducting a Cloud Readiness Assessment
- Steps in Conducting a Cloud Readiness Assessment
- Define the Assessment Scope
- Assess Current Resources
- Specify the Desired Scope of Cloud Services
- Assess Operational Readiness
- Produce an Assessment Report
Module 7: Know How to Communicate a Cloud Business Case
- Communicating a Business Case
Unit 3: Identify the Types of Cloud Services and Understand Their Applicability to an Organisation's Context
Module 8: Describe the Types of Cloud Service Providers
- Conducting a Cloud Readiness Assessment
Module 9: Describe the Key Elements of a Cloud Strategy for a Service Consumer
- Formulating the Cloud Strategy
Module 10: Identify the Available Services that are Relevant to the Organisation’s Context
- Researching What Services are Available
- Understanding the CSP Landscape
Unit 4: Understand How Cloud Services are Selected and Procured in the ‘Offer’ Step of the Customer Journey
Module 11: Describe the Costs of Using Cloud Services
- Costs
- Exploring Cloud Services
- Onboarding and Offboarding
- Co-Creation
- Under- and Over-Utilisation
- Outages
Module 12: Describe the Benefits and Opportunities Created by Cloud Services
- Deciding to Use Cloud Services
- Benefits and Disbenefits of Using Cloud Services
Module 13: Describe the Key Risks and Disbenefits of Using Cloud Services
- Risks
- Shifts in Roles and Responsibilities
- Unauthorised Procurement of Cloud Services
- Security of Cloud Services
- API Vulnerability
- Maintaining Separation Between Tenants
- Vendor Lock-in
- Third-Party Contracting
- Migration
Module 14: Describe Security and Compliance Considerations of Using Cloud Services
- Security and Compliance Considerations
- Visibility
- Compliance
- Automation
- Conflict Between Development and Security Priorities
- Hybrid IT
- Role of Service Level Agreements with Onboarded Cloud Services
Module 15: Describe the Inputs and Outputs of a Return on Investment (ROI) for Cloud
- Return on Investment Process
- Define the Purpose, Objectives, and Scope of the Assessment
- Collect Data
- Review and Analyse the Data
- Calculate and Report
- Decide
Unit 5: Know How to Onboard and Offboard Cloud Services
Module 16: Describe the Key Approaches for Migrating to or from the Cloud
- Moving from In-House to Cloud Solutions
- Migrating from One Cloud Service Provider to Another
- Migrating Away from the Cloud
Module 17: Carry Out the Activities of Onboarding/Offboarding Cloud Services
- About the Onboard Step: General Considerations
Module 18: Know How to Modify an Operating Model to Support Migration to Cloud Services
- What Happens to an Operating Model When Moving to the Cloud?
Unit 6: How to Manage the Use of Cloud Services
Module 19: Shared Responsibility Model
- Shared Responsibility Model
Module 20: How to Measure the Quality of Consumed Cloud Services
- Managing Cloud Service Quality
Module 21: Describe the Tools, Techniques, Methods, and Controls Used to Manage the Use of Cloud Services
- Managing the Optimisation of Cloud Service Consumption
Unit 7: Know How to Evaluate and Improve a Cloud Strategy
Module 22: Adjustments for a Cloud Strategy to Respond to VUCA Challenges
- VUCA and the Value Co-Creation Map
Module 23: Apply the Continual Improvement Model to an Organisation’s Cloud Strategy
- Continual Improvement and the Value Co-Creation Map for Cloud
Included
Included
- No course includes are available.
Offered In This Course:
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Video Content
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eLearning Materials
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Study Resources
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Completion Certificate
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Tutor Support
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Interactive Quizzes
Individual Training
Individual Training fosters personal growth, enhances professional skills, and builds confidence.
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Corporate Training
Corporate Training improves employee skills, increases productivity, and aligns teams with company objectives.
Learning Options
Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.
Online Instructor-Led Training
- Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.
Online Self-Paced Training
- Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.
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Frequently Asked Questions
Q. Who should take the ITIL® 4 Specialist: Acquiring and Managing Cloud Services course?
This course is ideal for IT Managers, Service Delivery Professionals, Cloud Architects, and those involved in IT service management, seeking to enhance their cloud service acquisition and management skills.
Q. What are the prerequisites for this course?
Delegates must hold the ITIL® 4 Foundation
Certification. Familiarity with cloud computing and IT service management
concepts is beneficial for maximising the learning experience.
Q. How long is the ITIL® 4 Specialist: Acquiring and Managing Cloud Services course?
This is a 2-day intensive training course focused on cloud service strategies, risk management, cost optimisation, and integration within organisational IT frameworks.
Q. What skills will I gain from this course?
Delegates will learn to acquire, manage, and optimise cloud services, implement secure practices, enhance service delivery, and drive strategic decision-making in cloud utilisation.
Q. How does this certification benefit my career?
This certification validates your expertise in cloud service management, equipping you with the skills to optimise operations and enabling you to contribute to organisational growth and innovation.
