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ITIL® 4 Practitioner: Service Request Management Certification
What is ITIL® 4 Practitioner: Service Request Management Certification?
The ITIL® 4 Practitioner: Service Request Management Certification Course is designed to give Learners an in-depth understanding of ITIL® 4 principles and practices specific to service request management. This course focuses on managing service requests effectively, aligning request fulfilment with business objectives, and improving the overall customer experience.
Learners will explore best practices for handling service requests, automating workflows, and integrating service request management into broader ITSM practices. The course also prepares learners for the ITIL® 4 Practitioner: Service Request Management certification exam, ensuring they are equipped to deliver value through efficient request management.
This comprehensive 1-day ITIL® 4 Practitioner Course by Oakwood International empowers IT professionals to optimise service request processes, driving organisational efficiency and user satisfaction.
Course Objectives:
- To understand the key concepts and principles of ITIL® 4 service request management
- To learn how to design and implement effective service request workflows
- To gain expertise in aligning service request processes with business objectives
- To explore automation and technology integration for efficient request handling
- To improve user satisfaction through streamlined and responsive service delivery
- To integrate service request management with other ITSM practices
- To prepare for the ITIL® 4 Practitioner: Service Request Management certification exam
Upon completion, Learners will have the knowledge and skills to manage and optimise service requests effectively, supporting organisational goals and enhancing service quality.
Course Outline
ITIL® 4 Practitioner: Service Request Management Certification
Module 1: Key Concepts of the Practice
- Purpose of the Practice
- Practice Success Factors (Psf) Key Metrics of the Practice
- Key Terms/Concepts
- Service Request and Its Main Characteristics
- Service Request Model
- Request Catalogue
Module 2: Processes of the Practice
- Inputs and Outputs of the Processes
- Key Activities of the Processes
- Integrate the Practice in the Organisation’s Value Streams
Module 3: Roles and Competencies of the Practice
- Responsibilities of the Key Roles of the Practice
- How to Position the Practice in the Organisational Structure?
Module 4: How Information and Technology Support and Enable the Practice
- Tools Application
- How to Apply the Recommendations on Automation?
Module 5: Role of Partners and Suppliers in the Practice
- Dependencies of the Practice on Third Parties
- How Partners and Suppliers Can Support the Practice?
Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice
How do Capability Criteria Support the Practice Capability Development?
Module 7: Recommendations for The Practice Success
Recommendations for Service Request Management Success and How they are Supported by the ITIL Guiding Principles
Included
Included
- No course includes are available.
Offered In This Course:
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Video Content
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eLearning Materials
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Study Resources
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Completion Certificate
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Tutor Support
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Interactive Quizzes
Individual Training
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Corporate Training
Corporate Training improves employee skills, increases productivity, and aligns teams with company objectives.
Learning Options
Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.
Online Instructor-Led Training
- Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.
Online Self-Paced Training
- Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.
ITIL® 4 Practitioner: Service Request Management Certification Related Courses
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ITIL® 4 Practitioner: Incident Management Training Course
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ITIL® 4 Practitioner: IT Asset Management Training Course
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ITIL® 4 Practitioner: Release Management Training Course
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Build your future with Oakwood International
We empower you with the skills, knowledge, and confidence to excel in your career. Join us and take the first step towards realising your professional goals.
Frequently Asked Questions
Q. What topics are covered in the ITIL® 4 Practitioner: Service Request Management Course?
The course covers service
request workflows, automation, user satisfaction, ITSM integration, and
certification preparation.
Q. How can this training benefit my career?
This training enhances your
expertise in managing service requests, preparing you for roles focused on
improving IT service delivery and user satisfaction.
Q. Is ITIL® 4 applicable globally?
Yes, ITIL® 4 is a globally
recognised framework for IT service management, widely adopted across
industries to improve IT operations.
Q. What support is provided during the training?
Learners receive
comprehensive study materials, practical exercises, and expert instructor
guidance to ensure effective learning and certification readiness.
Q. Is this course suitable for beginners?
No, this course is designed
for professionals with foundational ITIL® knowledge or experience in IT service
management, particularly those familiar with ITIL® 4 principles.
