ITIL® 4 Practitioner: Service Configuration Management Training

Service Configuration Management is a vital component of ITIL® 4, ensuring accurate, reliable, and accessible data across IT services. This training equips professionals with the skills to establish and manage configuration processes, improving service delivery, operational efficiency, and compliance. Understanding these principles is critical for organisations seeking robust IT service management practices.

Proficiency in Service Configuration Management enables professionals to maintain accurate service records, minimise risks, and support efficient decision-making. This course is ideal for IT Service Managers, Configuration Managers, It Operations Staff, and Professionals involved in managing IT assets and configurations. It is also beneficial for individuals aspiring to enhance their ITIL® expertise for career advancement.

This 1-day course offered by Oakwood International provides delegates with practical insights into implementing and managing configuration management processes aligned with ITIL® 4. Through interactive sessions and real-world scenarios, delegates will learn to identify configuration items, create a Configuration Management Database (CMDB), and ensure its alignment with organisational goals.
 

Course Objectives
 

• To understand the principles and purpose of Service Configuration Management
• To identify and manage configuration items effectively
• To establish and maintain a Configuration Management Database (CMDB)
• To align configuration management with broader ITIL® service practices
• To enhance decision-making through accurate and reliable configuration data
• To mitigate risks associated with poor configuration management
• To implement continuous improvement in configuration processes

Upon completion, delegates will receive an ITIL® 4 Practitioner certification from Oakwood International, showcasing their expertise in Service Configuration Management. This globally recognised certification demonstrates their ability to optimise configuration processes and contribute to organisational IT success.