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ITIL® 4 Practitioner: Monitoring and Event Management Training Course
What is ITIL® 4 Practitioner: Monitoring and Event Management Training Course?
The ITIL® 4 Practitioner: Monitoring and Event Management Training Course is designed to provide Learners with a comprehensive understanding of ITIL® 4 principles of monitoring and event management. This course focuses on the processes and technologies used to identify, track, and respond to system events and performance metrics, ensuring operational efficiency and minimising service disruptions.
Learners will learn to set up monitoring frameworks, configure event management workflows, and leverage automation for real-time alerts and responses. The training also prepares learners for the ITIL® 4 Practitioner: Monitoring and Event Management certification exam, validating their expertise in managing IT environments effectively.
This comprehensive 1-day ITIL® 4 Practitioner: Monitoring and Event Management Training Course by Oakwood International empowers IT professionals to enhance operational visibility, manage events proactively, and optimise IT performance.
Course Objectives
- To understand ITIL® 4 principles for monitoring and event management
- To learn how to design and implement effective monitoring frameworks
- To develop expertise in event categorisation, prioritisation, and resolution
- To leverage automation and tools for efficient event handling
- To enhance service reliability and reduce downtime through proactive management
- To integrate monitoring and event management with broader ITSM practices
- To prepare for the ITIL® 4 Practitioner: Monitoring and Event Management certification exam
Upon completion, Learners will have the knowledge and skills to effectively manage and optimise monitoring and event management practices, supporting organisational goals and IT service reliability.
Course Outline
ITIL® 4 Practitioner: Monitoring and Event Management Training Course
Module 1: Key Concepts of Practice
- Purpose of the Practice
- Practice Success Factors and Key Metrics of the Practice
- Key Terms
- Event
- Monitoring
- Types of Monitoring
- Metric
- Threshold
- Alert
- Informational, Warning, and Exception Events
Module 2: Processes of the Practice
- Inputs and Outputs of the Processes
- Key Activities of the Processes
- How to Integrate the Practice in the Organisation’s Value Streams?
Module 3: Roles and Competencies of the Practice
- Responsibilities of the Key Roles of the Practice
- How to Position the Practice in the Organisational Structure?
Module 4: How Information and Technology Support and Enable the Practice?
- Tools Application
- How to Apply the Recommendations on Automation?
Module 5: Role of Partners and Suppliers in Practice
- Dependencies of the Practice on Third Parties
- How Partners and Suppliers can Support the Practice?
Module 6: ITIL® Capability Model Use to Develop the Practice
- How Capability Criteria Support the Practice Capability Development?
Module 7: Recommendations for Practice Success
- Recommendations for Monitoring and Event Management Success
- How are they Supported by the ITIL® Guiding Principles?
Included
Included
- No course includes are available.
Offered In This Course:
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Video Content
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eLearning Materials
-
Study Resources
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Completion Certificate
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Tutor Support
-
Interactive Quizzes
Individual Training
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Corporate Training
Corporate Training improves employee skills, increases productivity, and aligns teams with company objectives.
Learning Options
Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.
Online Instructor-Led Training
- Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.
Online Self-Paced Training
- Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.
ITIL® 4 Practitioner: Monitoring and Event Management Training Course Related Courses
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Frequently Asked Questions
Q. What topics are covered in the ITIL® 4 Practitioner: Monitoring and Event Management Course?
The course covers monitoring
frameworks, event categorisation, automation, proactive management, ITSM integration,
and certification preparation.
Q. How can this training benefit my career?
This training enhances your
monitoring and event management expertise, preparing you for roles focused on
IT operations, system performance, and reliability.
Q. Is ITIL® 4 applicable globally?
Yes, ITIL® 4 is a globally
recognised framework for IT service management, widely adopted across
industries to improve IT operations.
Q. What support is provided during the training?
Learners receive comprehensive
study materials, practical exercises, and expert instructor guidance to ensure
effective learning and certification readiness.
Q. Is this course suitable for beginners?
No, this course is designed for
professionals with foundational ITIL® knowledge or experience in IT service
management, particularly those familiar with ITIL® 4 principles.
