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ITIL® 4 Specialist: Business Relationship Management Course
What is ITIL® 4 Specialist: Business Relationship Management Course?
The ITIL® 4 Specialist: Business Relationship Management (BRM) Training Course addresses the essential discipline of fostering collaboration and effective communication between IT service providers and business stakeholders. In today’s evolving IT landscape, aligning IT services with business objectives is critical for success. This course equips delegates with the knowledge and tools to create value-driven relationships, ensuring IT initiatives support organisational goals and enhance service delivery.
Proficiency in Business Relationship Management is vital for IT professionals, Business Analysts, and Service Managers seeking to strengthen the relationship between IT and business stakeholders. As organisations focus on aligning IT services with strategic objectives, BRM expertise ensures effective communication, stakeholder engagement, and collaboration. Individuals skilled in BRM can drive value and innovation, making them indispensable for achieving organisational goals in a competitive environment.
his 3-day ITIL Certification Training provides delegates with a comprehensive understanding of BRM principles, processes, and techniques. Delegates will learn stakeholder engagement strategies, communication methods, and tools to align IT services with business objectives. By the end of the course, delegates will have the skills to create collaborative environments, strengthen stakeholder relationships, and drive value through effective IT service management.
Course Objectives
- To understand the principles and practices of ITIL® 4 Business Relationship Management.
- To explore effective communication strategies between IT and business stakeholders.
- To master the processes and techniques for stakeholder engagement.
- To gain insights into aligning IT services with business objectives.
- To enhance skills in creating a collaborative and value-driven IT environment.
- To develop strategies for managing and nurturing stakeholder relationships.
- To ensure IT services deliver measurable business value.
- To obtain the ITIL® 4 Specialist: Business Relationship Management Certification.
Upon completing this course, delegates will possess a thorough understanding of BRM principles and practices. They will be equipped to bridge the gap between IT and business, enhance collaboration, and deliver value-driven IT services, validated by a globally recognised certification.
Course Outline
ITIL® 4 Specialist: Business Relationship Management Course
Module 1: Key Concepts of Business Relationship Management
- Identify the Purpose, PSFs, and Value of the BRM Practice
- Key Challenges of Business Relationship Management
- Key Stakeholders of Service Relationships
- Service Journey Model
- Types of Service Relationships
- Role of BRM in Each Type of Service Relationship
Module 2: BRM Value Streams and Processes
- ITIL® Service Value Chain Model
- Roles and Relationships of Service Value Streams, Practices, and Processes in the Creation of Value
- Understand the Two Main Processes of the BRM Practice
- Know how to Develop and Apply Relationship Models
- Know how to Integrate BRM in the Organisation's Value Streams
Module 3: How to Apply the BRM Models and Techniques?
- How to Apply the Following in the Context of BRM?
Module 4: BRM Roles, Skills, and Organisational Solutions
- Understand the Key Skills Required for BRM
- Responsibilities of the Relationship Manager and Relationship Agent Roles
- Know how to Apply the LACMT Model to BRM Activities
- Know how to Position BRM within an Organisational Structure
Module 5: How Does Information and Technology Support and Enable BRM?
- Identify the Key Inputs and Outputs of the BRM Practice
- Describe the key BRM Automation Tools and their Role in the Practice
Module 6: Role of Partners and Suppliers in BRM
- Understand the Complexity of Service Relationships
- Understand the Dependencies of BRM on Third Parties
Module 7: How to Develop the BRM Capability in an Organisation?
- Understand the Key Concepts of the ITIL Maturity Model
- Know how to Apply Capability Criteria to Plan BRM Capability Development
- Identify Key Metrics and Methods for Improving BRM Capabilities
- Apply the Key Steps of the BRM Capability Development
Included
Included
- No course includes are available.
Offered In This Course:
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Video Content
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eLearning Materials
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Study Resources
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Completion Certificate
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Tutor Support
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Interactive Quizzes
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Corporate Training
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Learning Options
Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.
Online Instructor-Led Training
- Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.
Online Self-Paced Training
- Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.
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Frequently Asked Questions
Q. Who should take the ITIL® 4 Specialist: Business Relationship Management course?
This course is ideal for IT professionals, Business Analysts, and Service Managers aiming to strengthen collaboration between IT and business stakeholders and align IT services with organisational objectives.
Q. What are the prerequisites for this course?
Delegates must hold the ITIL® 4 Foundation Certification. Familiarity with IT service management principles and stakeholder engagement concepts is recommended for maximising the learning experience.
Q. How long is the ITIL® 4 Specialist: BRM course?
This is a 3-day training course that provides an in-depth understanding of BRM principles, stakeholder engagement techniques, and communication strategies within the ITIL framework.
Q. What skills will I gain from this course?
Delegates will learn to engage stakeholders effectively, align IT services with business objectives, foster collaboration, and build value-driven IT environments through strategic BRM practices.
Q. How does this certification benefit my career?
This certification validates your expertise in BRM, enhancing your ability to bridge IT and business gaps, foster collaboration, and drive organisational success through effective IT service management.
